State Farm® Insurance Agent Nancy Ellis

"Nancy and her team truly provide exceptional service! They go way beyond what I would ever expect from an insurance company. They truly care and me and my family and did an outstanding job helping us manage through all the details related to a recent car accident. I felt loved and fully supported the entire way through. Nancy has also done an outstanding job with my daughters as new drivers, taking the time to meet with them and talk about driving safety. They really treat us like we are members of their own family. I highly recommend Nancy and her team. They are tremendous, kind, smart, caring wonderful people!"

"Sharon took the time to explain in detail our new policies and the amount of coverage needed. She was willing to answer any questions and made sure we understood things. It was a nice personal touch and felt like you were dealing with a local office vs. some of the larger companies that treat you like a number."

"Truly wonderful service. Matt took care of my renter's insurance policy quickly and confidently. He was able to answer every one of my questions and was able to help me feel comfortable with my choices as I'm new to having rental insurance. If I could give 6 stars I would."

"Matt Chesonis at Nancy Ellis's State Farm office is amazing! He answered my many questions in full detail. He is extremely knowledgeable in his field. He provided excellent Customer Service. Not only am I happy with the low rates and terrific Auto & Renter's insurance coverage, I feel at ease knowing I am with State Farm!"

"Working with this office has been a nightmare. My partner and I initially used them for renter's insurance when we first moved to PA. Our initial auto and renters bundle was fine, but once we alerted our agent that we were moving to a different state is when we started experiencing issues. While we are not upset with the time it took for our policy to change over, we are upset with how poorly it's been handled. We chose to downsize and sell one of our cars. I personally alerted our new agent as well as this agent of the change and asked for the car to be taken off the policy August 31st. Now, I know that my selling my car so close to our billing day (I sold it 9/24, our bill date was 9/28) may have been tight and I understood that there may be a possibility that we would see a charge for the Ford we no longer owned, but would be reimbursed. Instead, what I got was two separate bills - one from our new state for the car we still owned and one from PA for the Ford I no longer owned. This continues to happen and I have a bill for the Ford from Nancy Ellis State Farm for November despite selling the car in September. After some digging and talking with our new rep, we learned that they did indeed receive the policy for the car we still own, however, this State Farm location chose NOT to confirm that we canceled our policy. We have been paying insurance for a car that we don't own in a state that we don't live in! It is beyond me that this office couldn't find it in their agenda to call me to confirm that we were canceling the policy, but Sharon, our initial rep, could call me relentlessly about a life insurance policy. I called and talked to a woman named Joan who instructed me to send documents to prove that my bill of sale is for September to receive a refund. I sent these documents 6 days ago and had not heard back about whether they were received. I had to call again this morning to verify and was told that I sent the wrong document, which is fine, but WHY did I have call to verify this?? At this point I am a bit upset, so I asked when it was determined that this was the wrong document and was met with, "uh...Today." Really?? It took SIX DAYS for something these reps are trained in to determine that I sent in the wrong document? Anything they have to do to get closer to my billing date I guess. I cannot believe that I am going through this when I have been very open about our needs and communicated August 31st (according to my call log) that I was canceling the policy. It has gotten to the point that I have to request confirmation that they receive my emails and I have to check the status of this process. It feels like I am a hassle to this company, but they sure do love taking my money for a car I don't have in a state I don't live in. Is my policy canceled? Who knows! I can't even get a confirmation for that. I cannot wait for this process to be OVER."

"Matt Chesonis of the Nancy Ellis State Farm agency was a pleasure to work with in placing new coverage for my family's three vehicles. He is knowledgable and informative regarding the distinct areas of coverage. He also worked diligently to research possible coverage for our rental property. I wholeheartedly recommend him!"