Customer Relations Representative - State Farm Agent Team Member

Nancy Ellis - State Farm Agent is seeking a Customer Relations Representative to join our established team.  QUALIFICATIONS: Dedicated to customer service and a desire to help people  Strong organizational skills and attention to detail Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Mature, responsible demeanor BENEFITS: $350 monthly health insurance stipend after 90 days of employment 401(k) available after one year of employment Opportunity for bonuses Employee appreciation lunches, events, and incentives Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) after 90 days of employment Supportive and collaborative work environment RESPONSIBILITIES:  Establish customer relationships and follow up with customers as needed: either in-person, on the phone, or via text/email Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.  Compensation: $45,000.00 - $55,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in West Chester, PA and help customers with their insurance and financial services needs, including:  Auto insurance Home insurance Life insurance Retirement planning   State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.